ADA Grievance Procedure Notice
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Town of Georgetown. The Town's Personnel Policy governs employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. A form will be provided to you by the Town Manager upon request. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted as soon as possible but no later than 60 calendar days after the alleged violation to:
Town of Georgetown
37 The Circle
Georgetown DE 19947
Within 15 calendar days after receipt of the complaint, the Town Manager or designee will discuss with the complainant the complaint and possible resolutions. Within 15 calendar days of the discussion, the Town Manager or designee will respond in writing, and where appropriate, in a format accessible to the complainant. The response we will explain the position of the Town of Georgetown and off options for resolution of the complaint.
If the response by the Town Manager or designee does not satisfactorily resolve the issue, the decision may be appealed within 15 calendar days after receipt of the response, to the Town Council.
Within 15 calendar days after receipt of the appeal, the Town Council will discuss the complainant the complaint and possible resolutions. Within 15 calendar days after the meeting, the Town Council or designee will respond in writing, and , where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the Town Manager or designee, and responses from the office will be retained by the Records Management Coordinator for at least three years.