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Identity Theft Protection

Identity Theft Protection

Identity Theft Prevention Policies and Procedures


Town of Georgetown Identity Theft Prevention Practices

To combat the growing problem of identity theft, the Federal Trade Commission (FTC) issued new rules that apply to all municipal utility operations. Under these rules the Town of Georgetown is required to develop and implement identity theft prevention policies and procedures to protect sensitive customer information.

The Policy is intended to identify red flags that will (1) alert Town employees when credit card accounts are opened using false information; (2) protect against the establishment of false credit card; (3) develop methods to ensure existing accounts were not opened under false information; (4) to protect sensitive information contained in existing accounts; and (5) develop measures to respond to fradulent activity.

Beginning June 1, 2009 Town staff will be required to:

  • Confirm the identity of all customers establishing new credit card accounts
  • Confirm the identity of all customers requesting or changing information on an credit card
  • Confirm the identity of all customers closing a credit card account.

The following methods will be used to verify the identity of a customer:

  • Driver's License
  • Government issued photo ID card
  • Personal information used to establish the account (i.e. last four digits of credit card number, expiration date of card,  or security code on the back of card, etc. )

The Town believes the protection of customer records is of the utmost importance and keeping sensitive personal information confidential and secure is an important part of our responsibility to our customers, therefore beginning June 1, 2009 the Town will only provide account information to the person or persons listed on the account.

If you have questions regarding the identity theft policies and procedures of the Town of Georgetown, please feel free to contact Town Hall at (302) 856-7391 or email